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The original item was published from 3/26/2020 10:14:00 AM to 3/30/2020 3:23:04 PM.

News Flash

Town News

Posted on: March 19, 2020

[ARCHIVED] Coronavirus (COVID-19) Town Preparedness Update


It is critical the Town of Zionsville take appropriate, smart actions to protect against the spread of COVID-19 in our community and to protect the vulnerable populations.

In the interest of the safety of our community and the Town of Zionsville employees, Zionsville Town Hall and Town facilities are closed. No meetings will be held at Town facilities now through at least April 6. All updated information regarding the end date for this closure will be posted here.

During this time, Town of Zionsville staff are working remotely as possible, monitoring voicemail and email regularly. 

We will be providing essential services from the various departments by modifying our processes.

Governor Holcomb’s State-At-Home Order

Stay-At-Home Order Overview:

  • Starts Tuesday, March 24 at 11:59 p.m. ET.
  • Ends Monday, April 6, at 11:59 p.m. ET, but could be extended.
  • Applies to the entire state of Indiana.
  • Unless you work for an essential business or are doing an essential activity, you must stay home. 
  • Is mandatory.

Essential businesses and services include but are not limited to grocery stores, pharmacies, gas stations, police stations, fire stations, hospitals, doctor’s offices, health care facilities, garbage pickup, public transit, and public service hotlines such as SNAP and HIP 2.0.

Essential activities include but are not limited to activities for health and safety, necessary supplies and services, outdoor activity, certain types of essential work, and to take care of others.

State-Home-Order FAQ

Statement from Mayor Styron  

I support Governor Holcomb’s State-At-Home Order that was issued today. Now is the time for collective action and leadership. The governor is sending a strong message about the seriousness of this pandemic. I have heard from the state as well as our local public safety officials that the next few weeks are critical in slowing the spread of COVID-19. Hunker down and only travel when absolutely necessary. Continue to go outside, enjoy our parks and trails (but not playgrounds) and breathe in fresh air, all while maintaining social distancing of at least six feet. Stay safe and stay home.

Contact Information

You can reach our departments by phone Monday – Friday from 8 a.m. – 4 p.m.

  • General Town of Zionsville: (317) 873-5410
  • Zionsville Planning & Economic Development: (317) 873-8247
  • Zionsville Parks & Recreation: (317) 733-2273
  • Zionsville Street & Stormwater: (317) 873-4544, Zionsville Street & Stormwater Emergency Line: (317) 903-9206
  • Zionsville Wastewater: (317) 873-2332
  • Zionsville Town Court: (317) 873-8240
  • Zionsville Fire Department: (317) 873-5358
  • Zionsville Police Department: (317) 873-5967

These numbers will go to voicemail. There will be staff checking voicemails. It may take time, but we will work to do our best to get what you need.

Community Social Guidelines

The Town of Zionsville asks the community to reduce community gatherings and events, including organized sports, in Zionsville parks. Outdoor parks will remain open but the public is encouraged to practice social distancing to reduce exposure.

Board/Commission/Council Meetings

NO non-essential commission/board/council meetings will be held at Town facilities now through at least April 6. Rescheduling of meetings will be in compliance with statutory requirements. Upcoming schedule:

  • Special Meeting of the Economic Redevelopment Commission on March 27
  • BZA Meeting on April 1

Zionsville Parks

The Town of Zionsville is following Governor Holcomb’s Stay-At-Home Order, which states "public access playgrounds may increase spread of COVID-19, and therefore shall be closed."

All playgrounds and the Mulberry Fields Park Skate Park are closed until further notice. Parks and trails are open but visitors must maintain six feet of social distancing from others. Help us keep our parks and trails healthy and safe during this time.

Zionsville Community Schools

Per Governor Holcomb’s mandate that all Indiana public and private schools be closed until May 1, ZCS will not convene in their physical form until after at least May 1.

Message from Ray’s Trash Service

Ray’s would like to ask for your assistance in dealing with the potential spread of COVID-19. We ask that customers BAG ALL TRASH before placing it in the proper waste container for collection. By making sure all loose trash items are bagged, this mitigates the risk of Ray’s collectors coming in contact with any potentially contaminated items. RECYCLABLES should remain loose in the container and kept free of contamination.

Links and Other Information

If this is a health-related question, call your medical provider.

If this is a true emergency, call 911.

General questions from the public or healthcare provider inquiries about COVID-19 may be directed to the ISDH COVID-19 Call Center at the toll-free number 877-826-0011 (available 24/7) or email

Current Information from Local Service Providers

How You Can Help

If you are looking for a way to financially help address needs, the Community Foundation of Boone County (CFBC) has a list of nonprofits working diligently to fill the needs. The CFBC also has a COVID-19 Response Fund, specifically created to continue providing financial assistance to local nonprofits working to address needs during this time. If you want to donate to help but not necessarily to a specific organization, this fund allows you to do that.


Event Changes

  • Eggnormous Egg Hunt - cancelled
  • Zionsville 1/2 Marathon and 5K - moved to September 20

Prevention Guidelines from the CDC

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.
    • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
    • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

For information about handwashing, see CDC’s Handwashing website

For information specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings

These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers.

These are extraordinary circumstances. As we work through these circumstances, the health and safety of our employees and community remains our number one priority. We will be working through regular Town of Zionsville business as best we can while knowing that social distancing is the right direction for our community. 


Zionsville Finance & Records Department

  • How do I pay my wastewater bill?

You can pay your bill online via our website, by phone at (833) 303-3764, by mail or drop your payment in the green Town of Zionsville mailbox located on the east side of parking lot. For questions, call (317) 873-2469.

  • How do I apply for Public Assistance?

You can pick up an application from the box located on the side of the green Town of Zionsville mailbox or print an application from our website (see “Town Services”). Completed Public Assistance Applications should be dropped in the green Town of Zionsville mailbox or emailed to Doris Preyer at We will check this mailbox regularly. For questions, call (317) 873-2469.

  • How do I pay my traffic ticket? 

The March 19 Town Court session is cancelled. It has been rescheduled for May 21 at 5:30 p.m. You can pay your ticket by mail or online at:

  • How do I reserve a garden plot?

Garden Plot rental is temporarily suspended.

Zionsville Street & Stormwater Department

  • Who should I contact regarding right-of-way permit applications and inquires on working within the public rights of way of the town?

Please send an email to both and

  • Who should I contact regarding permit applications?

Please send an email to Linda Dafoe at

  • Who do I contact for general questions?

General questions can be emailed or call the Street Department main line at (317) 873-4544.

Zionsville Parks & Recreation Department

  • Are Zionsville parks and outside spaces closed to visitors?

Currently, those specific park portions are open during the usual hours. And for their safety, we urge visitors to observe the CDC’s social distancing precautions and to not facilitate or attend gatherings within the parks.

  • What about Zionsville Parks’ Nature Center, Golf Course or environmental and other park programming?

Until the April 6 date discussed above, park programs and gatherings will not be held. Signups have been suspended for the very few programs slots still available. After April 6 there should be time to register for those.

  • Will the parks be maintained during the time of the facilities closure?

Yes, park staff will be still on duty in the parks. As the situation allows, underway park projects will continue.

  • Are the restrooms open at Mulberry Fields?

No, the traditional opening date would not be until early April in any case. The above Town closure supersedes.

  • What about the garden plot sign up?

Garden Plot signups have been suspended for now as that involves a high degree of interaction because plot availability changes with each rental. As April 6 approaches, this can be evaluated.

Zionsville Police Department

Officers will still respond to emergency calls.

  • How can I get a copy of a police report?

Please contact Trish Whitesides by email at

  • Will you be issuing permits?

Gun permits will be processed by phone with a credit card payment. Please call Trish Whitesides at (317) 430-5209 to complete you gun permit process.

Golf Cart Permits will be processed by phone at (317) 430-5209 with a credit card payment. Your Golf Cart permit should be emailed to before payment. Golf Cart Permits will be mailed to your residence.  

  • Who do I contact for alcohol permit requests?

Please email:

  • What if I need to talk to a police officer or make a report?

You may contact the Boone County Central Dispatch and request an officer call you back.

Zionsville Planning & Economic Development Department

  • Monitoring Communications

During this time, department staff will utilize its ability to remotely retrieve landline phone messages, cellular phone messages, and electronic communication.  Please continue to communicate with the department in the manner to which is most convenient for you.  If participating in e-communications, its best to include more than one department staff member in the communication (as to ensure coverage). 

Town emails and phone numbers remain the same, per this link:  If in doubt as to who to initially send communications, please send to and copy

  • Intake of Applications (Permits, Agreements, Petitions)

During this time, our department will accept emailed documents sent to and copy, which will allow department members to remotely review those documents. This temporary departure from current practices is designed to support the remote nature of staff from its resources.  Once ‘business as usual’ at Town Hall is restored, color, scalable, hard copies of previously submitted documents (and the appropriate number of copies) should be submitted.  All e-communications are encouraged to copy several department staff members.

  • Processing of Applications (Permits, Agreements and Petitions)

For Applications which can be processed remotely and do not require a public hearing, department members will endeavor to accomplish this task remotely.  Best practices as to email are found in the Monitoring Communications section of this FAQ.

For Applications which require a public hearing, department members will endeavor to accomplish this task remotely.  Instructions as to email are found in the Monitoring Communications section of this FAQ. Conducting the public hearing will be regulated by the presiding body (failure to assemble a quorum will result in a continuance to the following month).

For Applications which require participation of ZFD, WWTP, and STORM, we will rely on those individual offices to process its independent application and generate comments and invoices (each department already prepares both comments and invoices).

  • Payments (including Application Fees, Filing Fees, Impact Fees, Permit Fees, and Reinspection Fees)

Please remit payments via mail or the Zionsville Town Hall (Utility Billing) drop box (sorry, we cannot accept electronic payments at this time). Please enclose a copy of any invoices or “fee sheets” generated by the Town associated with the payments.  Mailing address:  1100 West Oak Street, Zionsville, Indiana, 46077.  If using the Town Hall drop box located in the east side of the Town Hall parking lot, please enclose the payment(s) in an envelope, and, on the outside of the envelope, please list your name (and name of project or type of filing), address of project (if address has not been assigned, please list your mailing address), petition, permit, and invoice number (all if applicable), check number(s) and the amount of each enclosed check(s).  This will allow for easier sorting of the payments arriving in the drop box.

  •  Facilitating Building Inspections

Please call the main line at 317-873-8247 to request an inspection.  During this time, the department will be unable to facilitate timed inspections (exceptions will be made for footings inspections), and date specific inspections may as well need some flexibility.  Please specify date and time needs in your communications, as well as permit number, address of the property seeking an inspection as well as the type of inspection being requested.  Additionally, furnishing plan sets in the field may be beneficial to our processes.

  • Plan Review

Plans will be reviewed in the order received by the department.  Due to technological limitations, large plan sets or file sizes may require coordination prior to submittal.  Please call the main line at 317-873-8247 or email and copy on the communication if specific questions. 

  • Economic Development Inquiries

Zionsville remains open for business.  Please continue to direct inquiries to Wayne DeLong (317-873-5108) or (and please cc  We look forward to speaking with you.

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